Privacy Policy for Training Worx Australia RTO 52508
Thank you for visiting the Training Worx Australia website, an online service managed by Training Worx Australia RTO 52508. We respect and protect the privacy of our users, and this privacy policy outlines how we collect, use, and protect your information in compliance with Australian regulations.
Personal Information
The term “Personal Information” in this privacy policy refers to any information that can identify you or reasonably ascertain your identity. We do not collect Personal Information about you when you visit our website unless you choose to provide it to us.
You can use our services without revealing your identity or any Personal Information. If you send us a contact or feedback form, you do not need to identify yourself or use your real name.
The primary purpose of this website is to provide you with trusted information about our services, encouraging you to consider utilizing our training and assessment offerings.
Information Collection
If you contact us, we will collect the email address you provide and any other identifying information you voluntarily share, such as your name or phone number. Please refrain from sharing any unnecessary personal or sensitive information.
Compliance with RTO Standards and Australian Privacy Principles
As an RTO, Training Worx Australia is committed to complying with the Standards for Registered Training Organisations (RTOs) 2015, which are part of the National Vocational Education and Training Regulator Act 2011. We ensure that all student information is managed in accordance with these standards, which govern the collection, use, storage, and disclosure of your Personal Information.
Additionally, we adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). These principles guide how we handle, manage, and protect your Personal Information. Specifically, we ensure that:
- Collection and Use: We only collect Personal Information that is necessary for us to provide you with our services, including handling your enrollment, training, and assessment records.
- Storage and Security: All Personal Information is stored securely to prevent unauthorized access, modification, or disclosure. We use encrypted databases and secure hosting facilities in Australia.
- Access and Correction: You have the right to request access to your Personal Information and request corrections if it is inaccurate or incomplete. We will verify your identity before granting such requests.
- Data Retention: We retain your Personal Information only as long as necessary to fulfill our legal and regulatory obligations, including those required by ASQA (Australian Skills Quality Authority).
- Disclosure: We do not disclose your Personal Information to third parties except as required by law, such as reporting to government authorities like ASQA or as part of your training and assessment requirements.
Student Records and Confidentiality
As part of our compliance with RTO standards, we maintain detailed records of your training progress, assessment outcomes, and any related activities. These records are treated with strict confidentiality and are only accessible to authorized personnel involved in your training and assessment. Your records may also be used for internal auditing purposes to ensure ongoing compliance with RTO standards.
Information Use and Disclosure
We do not share your Personal Information with other agencies, third parties, or governments, except in circumstances where unlawful activity or serious threats to health and safety are involved. If you inquire about an issue that needs to be addressed by another party, we will provide you with the necessary contact details to reach them directly if it relates to a service we are providing. You may opt out of further contact from us at any time.
Grievance and Complaint Resolution
If you have any concerns or complaints about how we handle your Personal Information or our compliance with the RTO standards, you are encouraged to contact us directly. We will respond to your complaint in accordance with our internal grievance resolution procedures and the Standards for Registered Training Organisations (RTOs) 2015. We commit to responding within 60 days, and if your request or complaint requires additional time to resolve, we will provide you with an estimated response date.
Data Security
This website is hosted in Australia within a secure facility as part of a hosting package provided by an accredited Australian hosting provider with enterprise-grade security.
Cookies
To enhance your experience on our site, we may use cookies. Cookies are an industry standard and are used by most major websites. A cookie is a small text file that our site may place on your computer to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that disabling cookies may affect your ability to use the full functionality of our website.
External Links
Our website may contain links to other websites. Please be aware that Training Worx Australia is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Google Analytics
Our website uses Google Analytics, a service that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy. You can opt out of Google Analytics by disabling cookies, turning off JavaScript, or using the opt-out service provided by Google.
Social Media
Our website also interfaces with social media sites such as Facebook, LinkedIn, Twitter, and others. If you choose to “like” or “share” information from our website through these services, please review the privacy policy of that specific social media site. If you are a member of a social media platform, these interfaces may allow the social media site to connect your visits to our website with other Personal Information they hold.