What Business Services courses does Training Worx Australia offer?

We offer a range of nationally accredited courses from the current Business Services Training Package:

From our own scope we can provide courses in:

  • Certificate IV in Business
  • Diploma of Leadership and Management

How much does a Business Services course cost?

Please call for Training Worx Australia for further details on fees and charges +61 8 9330 8314

How long do Business Services courses take to finish?

Course timetables are determined by a variety of criteria such as:

  • Time available
  • Access to the workplace
  • Availability of client and trainer
  • Type of training and assessment
  • Client/ candidate preferences
  • Group or individual learning

The programs are client specific and flexible to fit in with the organisations or the individual’s circumstances

What is recognition? Can I fast-track my studies? Can I get exemptions?

If you have relevant industry experience or recent qualifications from an Australian tertiary institution then you may apply for exemptions or recognition of prior workplace learning/on the job training.

How are courses assessed? Are there exams, tests, projects or presentations?

Courses are assessed via a mix of assessment methods that are agreed in discussions with the clients / candidates.  The assessment method is the way a candidate is assessed – the way they provide evidence of competence.  A standard set of terms is used to create consistency and shared understanding. They are deliberately broad to allow maximum flexibility when it comes to developing assessment tools.

They are used in these documents:

  • Training and Assessment Strategy
  • Assessment validation report
  • Industry consultation record
  • Trainer/Assessor observation sheet

Commonly used assessment methods are:


Any practical form of display that occurs off the job can be termed a demonstration. This includes role-play, simulation and performance of a task or skill.


A standard set of questions is agreed across assessors beforehand, and then these are answered orally by the candidate. This method of assessment works well where there is no ‘right’ answer and the assessor is looking to see capacity to make a professional judgement.  Interviews may be conducted face-to-face, by telephone or web conference.  


Oral presentations may be made to an audience during a workshop or sent in on video. They differ from a demonstration in that they are not actually demonstrating a skill.


A project is a series of tasks that need to be completed to produce a specific definable outcome. The outcome is known as the deliverable. Once the outcome has been delivered the project is finished. These are examples of projects: being involved in an event or production, establishing something such as a business or a system, constructing something such as a house or model, creating something such as an artistic work. The candidate may have to submit a project plan, risk management plan and written feedback about aspects of the project.


A report provides information about something that has happened.  Formal reports have a specific structure. Informal reports may have a series of headings. A report it is usually written, although it can be delivered orally. The report is done in the candidate’s own time and submitted for assessment. A reflective journal is also a type of report.


Underpinning knowledge is often assessed by multiple choice questions, short answer responses or essay. These question types all have ‘right’ answers. Usually these are written but questions may be answered orally and assessor marks the response. Tests are usually supervised in some way.

Work documents

A candidate may be asked to present documents that have been completed as part of their work routine. A completed supervisor’s verification is also a work document.

Work observation

When the assessor observes the candidate doing their job to see that they are completing the tasks appropriately, this is workplace observation. It is possible that work activity can be videoed and presented as evidence.

If you have any further questions please don't hesitate to contact us or refer to the RTO 72 - 2018 Student Handbook.


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Call us for further information on 08 9330 8314 or 0424323989 .

Alternatively, send us an email: [email protected]