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Client Testimonials continued

Lynn Hazelton  |   BSW, Grad Dip Child Protection, DIP Training and Business  | Director of Focus Services

Training Worx has proved to be of great value to the different organisations or teams that I have managed over the past 14 years. I first worked with this flexible and responsive organisation in 2004, as the incoming Manager of Training for the new Department for Child Protection (DCP). Due to a change in legislation, there was a need to transition a community skills training centre to a Registered Training Organisation (RTO) offering the Certificate IV in Child Protection. In this way, the DCP would be able to provide a suitably skilled workforce capable of delivering on their new statutory role across the state of WA.

After going to market for a suitable training partner,  Training Worx was contracted on the basis of meeting the essential value for money and probity considerations while being able to help design, develop and deliver a quality, flexible place based training strategy and methodology for the new departmental role.

The initial approach was to up-skill existing training centre staff in training and assessment, in order to then build the capacity to run an RTO capable of delivering a blended learning model to support child protection through over 500 field work candidates from our organisation and partners from the non-government sector.

This successful partnership with Training Worx Australia also helped the DCP to achieve a significant level of funding to further develop and deliver:


• a flexible, on-the-job learning pathway and methodology to train new and existing staff from administration to management in the Certificate IV in Training and Assessment;


• up-skilling of management through the uptake of the Diploma of Training, to help support and embed the overall quality assurance and business of the RTO, from the underpinning administration and quality learning management system, through the entire course build to getting the core qualification on scope;


• the development of a whole of department and sector learning strategy, system and pathways to deliver a place based flexible training and assessment model.

This vital work would not have been possible without the responsive, professional and positive attitude that I have always experienced from Training Worx. I found they have a unique approach that is able to translate and make useful the otherwise complex and specialist language and concepts of the Australian Quality Training Framework. This attribute is strongly supported by a commitment to excellence and providing accessible and competency based training to people from all walks of life in a range of flexible ways. 

I have also worked with Training Worx successfully on other occasions. For example, building and delivering on a flexible site based training model in the Certificate IV Training and Business for mining companies in the Goldfields such as Norilsk Nickel or Mondadelphous. Or for other employers with a focus on more social justice and equity learning outcomes for Aboriginal people. For example, as the then Regional Manager for an Aboriginal Workforce Development Centre, Training Worx Australia also advised and delivered on a flexible training model for Aboriginal people experiencing significant language barriers and poor education outcomes. This model ‘joining the dots’,  supported higher numbers of course completions and contributed to the winning of a Premiers Award for the then Department of Training and Workforce Development.

In all three situations, Training Worx helped to clearly define the learning needs, goals and design of the appropriate learning solution, training and assessment plan and methodology.  Given the resulting success of all three initiatives, starting with the build of the then Department of Child Protection RTO, I continue to have the confidence in Training Worx as a quality, responsive and flexible WA training provider. I still use the coaching and assessment model trialled with Training Worx in their early days, within a range of learning development situations today. From the corporate to the community, management to the consumer, or social work to the singer songwriter context.

This approach has also been proven to be highly effective with many Aboriginal people or other marginalised adult learners, especially in regional or remote areas and populations. Overall, this is one  training provider that has the heart, skill, knowledge, flexibility and commitment to actually go that extra step to customise their learning methodology and tools to the unique learning needs of each person and organisation.

Their flexible mindset and responsive modelling, accessible delivery and assessment style, are the hallmarks of a training provider capable of making a positive difference in our state. I have no hesitation in recommending Training Worx now and into the future.

 

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